Solution
AI Contact Centre Automation for High Call Volumes.
Put a team of specialised AI agents behind one number. Route each caller by intent, resolve routine requests automatically and keep your people for the conversations that need them.
"I'd like a quote for 20 seats."
- SSales AgentPricing, enquiries and demos
- SSupport AgentOrders, issues and how-to help
- FFeedback AgentPost-service surveys
- RReceptionistGreetings, hours and directions
The challenge
Why businesses automate these calls
Contact centres face peaks they cannot staff for, long queues and repetitive calls that leave little time for complex customer needs.
The math
Scale support and sales without scaling headcount.
Illustrative comparison. Actual savings depend on your call volume and team costs.
What it does
What Call Centre Automation with OwnCoWorker includes
Intent-based routing
One number, many specialised agents.
Routine calls resolved
Status checks, FAQs and simple requests.
Agent switching
Callers move between specialists in the same call.
Human handoff with context
Your team picks up where the AI left off.
Workspaces per team
Separate departments, branches or brands.
Conversation intelligence
Transcripts, summaries, intent and outcomes.
How it works
Live in four steps
Map your call types
Decide which agent should own each one.
Assemble your agent team
From support, sales and operations templates.
Configure routing & handoff
One number in front of every specialist.
Go live and improve
Use analytics to refine agents and knowledge.
Easy integration
Plugs into the way you already work.
No new phone system. No code. Your team stays in the loop.
- Your business number
- Your support & sales team
- Your FAQs & documents
- Your CRM & calendarComing soon
- Every call answered
- Leads captured & qualified
- Smooth handoff to people
- Summaries for your team
Recommended agents
Templates to start with
- Customer Support
General Support Agent
Answers everyday customer questions accurately from your knowledge base, at any hour.
- Customer Support
Technical Support Agent
Guides callers through first-line troubleshooting for known issues before escalating.
- Customer Support
Complaint Handling Agent
Listens calmly, acknowledges concerns and captures every detail your team needs to resolve complaints.
- Customer Support
Warranty Support Agent
Explains warranty coverage and collects the information needed to start a claim.
- Sales
Product Enquiry Agent
Answers product questions and helps prospects find the right option while interest is high.
- Sales
Lead Qualification Agent
Asks the right qualifying questions and hands your sales team leads that are ready to talk.
- Sales
Demo Booking Agent
Turns interested callers into demo requests with all the details your team needs.
- Sales
Sales Follow-up Agent
Follows up with prospects after enquiries or quotes, and records where each opportunity stands.
- Business Operations
AI Receptionist
Greets every caller, answers everyday questions and directs each call to the right place.
- Business Operations
Appointment Booking Agent
Captures appointment requests, reschedules and cancellations in a natural conversation.
- Business Operations
Feedback Collector
Collects honest feedback through short, natural conversations and turns it into insight.
- Business Operations
Payment Reminder Agent
Reminds customers about upcoming or overdue payments politely and records their response.
- Industry-specific
Healthcare Receptionist
Handles administrative patient calls and hands anything clinical to your staff.
- Industry-specific
Real Estate Sales Agent
Responds to property enquiries, qualifies buyers and tenants and captures viewing requests.
- Industry-specific
Education Enquiry Agent
Answers admissions and course questions and captures campus visit requests.
- Industry-specific
Automobile Service Agent
Captures service bookings, test drive requests and service status calls for dealerships.
- Industry-specific
Restaurant Assistant
Takes reservation requests and answers menu, hours and event questions.
- Industry-specific
Logistics Support Agent
Answers shipment questions, logs delivery exceptions and escalates urgent issues.
No agents match your search. Try another term or tell us what you need.
FAQ
Frequently asked questions
Can it handle peak volumes?
AI agents answer calls without queues forming in the same way. Talk to us about your expected volumes.
Will my human agents still be needed?
Yes. AI handles routine calls so your team can focus on complex and sensitive conversations.
Can different departments have different agents?
Yes. Use workspaces to organise teams, each with its own agents and knowledge.
Your next coworker is ready.
Plug in your number, pick an agent and let AI handle the calls your team can’t.