Voice AI
AI Voice Agents That Answer Every Call Naturally.
Real-time voice conversations on your inbound calls: agents that listen, understand, respond and hand off to your team when it matters.
- Caller: My order arrived damaged. What can I do?
- Agent: I'm sorry about that. Could you tell me your order number?
- Caller: It's 48213.
- Agent: Thanks. I can see it. I've logged a replacement request and noted the damage for our team.
- Intent detected · Complaint → Replacement
- Caller: Can I speak to someone about a refund instead?
- Agent: Of course. I'll connect you to our team now and share a summary so you don't have to repeat yourself.
Capabilities
Everything a Great Phone Conversation Needs.
Real-time conversations
Low-friction, natural dialogue instead of phone menus.
Inbound call handling
Agents answer calls on the numbers you connect.
Multi-agent routing
One number in front of several specialised agents.
Agent switching
Move a caller to a different specialist mid-conversation when their need changes.
Human handoff
Transfer to your team with the context already captured.
Language-aware
Interactions that adapt to how your callers speak.
Routing
One Number. The Right Agent. Every Time.
"I'd like a quote for 20 seats."
- SSales AgentPricing, enquiries and demos
- SSupport AgentOrders, issues and how-to help
- FFeedback AgentPost-service surveys
- RReceptionistGreetings, hours and directions
After the call
Transcripts, Summaries and Voice Analytics.
Every conversation is recorded as a transcript with an AI-generated summary, the caller’s intent and the outcome. Voice analytics show volumes, trends and how each agent performs.
- Full call transcripts
- AI summaries you can read in seconds
- Intent and outcome tagging
- Agent performance and call trends
Direction B · Voice — the waveform motif used across OwnCoWorker voice features
FAQ
Frequently asked questions
Does it sound robotic?
Agents use natural AI voices and respond conversationally. You can test how your agent sounds before you request activation.
What happens if the AI can’t help?
You decide when a call should be handed to a person. The handoff includes the context gathered so far.
Can I review what was said?
Yes. Each call has a transcript and an AI summary in your workspace.
Which languages are supported?
Agents are language-aware. Contact us with the languages your callers use and we’ll confirm what is available for your setup.
Hear an AI coworker on your calls.
Book a demo and we’ll show you a voice agent built around your business.