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Industries · Retail

AI Customer Service Agents for Retail.

Handle order questions, store information, product enquiries and returns guidance, so shoppers get answers instantly and store staff stay on the shop floor.

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Retail Agent Live · 00:00Example
  1. Caller: Do you have the blue running shoes in size 9 at the city store?
  2. Agent: I can check our product information and pass your request to the city store team. Would you like them to hold a pair?
  3. Caller: Yes please.
  4. Intent detected · Product enquiry → Store request
Human handoff readyTranscript & summary saved

Use cases

Calls OwnCoWorker can handle in retail

Order status questions

Respond to “where is my order?” calls.

Store hours & locations

Instant answers for every branch.

Product enquiries

Availability guidance and product details.

Returns & exchanges

Explain your policy and next steps.

Complaints

Capture issues and escalate when needed.

Feedback

Hear what shoppers think after a purchase.

Why OwnCoWorker

Simple. Plugged in. Affordable.

Recommended agents

Agent templates for your team

  • Customer Support

    General Support Agent

    Answers everyday customer questions accurately from your knowledge base, at any hour.

  • Customer Support

    Complaint Handling Agent

    Listens calmly, acknowledges concerns and captures every detail your team needs to resolve complaints.

  • Customer Support

    Warranty Support Agent

    Explains warranty coverage and collects the information needed to start a claim.

  • Sales

    Product Enquiry Agent

    Answers product questions and helps prospects find the right option while interest is high.

  • Business Operations

    Feedback Collector

    Collects honest feedback through short, natural conversations and turns it into insight.

Explore all agents

Good to know

Designed with your sector in mind

Retail call volumes spike around sales and holidays. One number with intelligent routing keeps queues short when demand peaks.

Routing

One number for every kind of call

Incoming customer callOne business number

"I'd like a quote for 20 seats."

Understands intentIntelligent routing
  • SSales AgentPricing, enquiries and demos
  • SSupport AgentOrders, issues and how-to help
  • FFeedback AgentPost-service surveys
  • RReceptionistGreetings, hours and directions
Resolution or human handoffDemo request captured

The math

Scale support and sales without scaling headcount.

Hire more support agents
HiringTrainingNight shiftsAttrition
Add OwnCoWorker AI coworkers
Usage-based24/7No hiring
10xlower cost than growing your team

Illustrative comparison. Actual savings depend on your call volume and team costs.

FAQ

Frequently asked questions

Can it check live stock?

Agents answer from the information you provide. Live inventory integrations are not available yet.

Can it handle returns calls?

Yes. It explains your returns policy and captures the details your team needs.

Does it work for multiple stores?

Yes. Organise stores as workspaces or route by location.

Your next coworker is ready.

Plug in your number, pick an agent and let AI handle the calls your team can’t.

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