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Solution

AI Customer Support That Never Puts Callers on Hold.

Let AI support agents answer common questions, help with orders and troubleshoot simple issues around the clock, and pass the complex cases to your team with full context.

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Support Agent Live · 00:00Example
  1. Caller: My order arrived damaged. What can I do?
  2. Agent: I'm sorry about that. Could you tell me your order number?
  3. Caller: It's 48213.
  4. Agent: Thanks. I can see it. I've logged a replacement request and noted the damage for our team.
  5. Intent detected · Complaint → Replacement
  6. Caller: Can I speak to someone about a refund instead?
  7. Agent: Of course. I'll connect you to our team now and share a summary so you don't have to repeat yourself.
Human handoff readyTranscript & summary saved

The challenge

Why businesses automate these calls

Support lines fill up with the same questions: order status, opening hours, how-to help and returns. Customers wait, agents burn out and complex issues get less attention than they deserve.

The math

Scale support and sales without scaling headcount.

Hire more support agents
HiringTrainingNight shiftsAttrition
Add OwnCoWorker AI coworkers
Usage-based24/7No hiring
10xlower cost than growing your team

Illustrative comparison. Actual savings depend on your call volume and team costs.

What it does

What Customer Support Automation with OwnCoWorker includes

Answers common questions

Accurate responses drawn from your knowledge base.

Technical first-line help

Guided troubleshooting for known issues before escalation.

Complaint handling

Listen, acknowledge and capture details calmly.

Warranty questions

Explain coverage and collect what your team needs.

Human handoff

Escalate with the summary already written.

Every call recorded

Transcripts, summaries and outcomes for review.

How it works

Live in four steps

Start from a support template

General, technical, complaint or warranty support.

Add your knowledge

FAQs, policies and product information.

Set handoff rules

Decide what goes to a person.

Go live on your support line

Connect the number and monitor results.

Easy integration

Plugs into the way you already work.

No new phone system. No code. Your team stays in the loop.

Your existing ops
  • Your business number
  • Your support & sales team
  • Your FAQs & documents
  • Your CRM & calendarComing soon
OwnCoWorkerAI coworkers
What you get
  • Every call answered
  • Leads captured & qualified
  • Smooth handoff to people
  • Summaries for your team

Recommended agents

Templates to start with

  • Customer Support

    General Support Agent

    Answers everyday customer questions accurately from your knowledge base, at any hour.

  • Customer Support

    Technical Support Agent

    Guides callers through first-line troubleshooting for known issues before escalating.

  • Customer Support

    Complaint Handling Agent

    Listens calmly, acknowledges concerns and captures every detail your team needs to resolve complaints.

  • Customer Support

    Warranty Support Agent

    Explains warranty coverage and collects the information needed to start a claim.

Explore all agents

FAQ

Frequently asked questions

Will customers know they are talking to AI?

We recommend being transparent. You can set the agent’s greeting to introduce itself as an AI assistant.

Can it hand complex cases to my team?

Yes. You define when to hand off, and your team receives the context gathered during the call.

How does it know our policies?

Agents answer from the knowledge bases you create and connect to them.

Your next coworker is ready.

Plug in your number, pick an agent and let AI handle the calls your team can’t.

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