Resources · Documentation
Platform Documentation.
The core concepts behind OwnCoWorker. Detailed reference documentation is being published section by section.
Tenants
The top-level business account. Holds the plan, billing and administrators.
Workspaces
Teams, departments or branches within a tenant, each with its own agents, users and knowledge.
Users
People who build, test and review agents within workspaces.
Agent templates
Ready-made starting points by category and industry.
Customisation
Personality, greeting, knowledge and handoff settings for each agent.
Activation
Agents are tested, then activation is requested before they go live.
Phone numbers & routing
Connect numbers and route callers to the right agent by intent.
Knowledge bases
Business information agents use to answer accurately.
Calls & intelligence
Call history, transcripts, AI summaries, intent and outcomes.
Looking for something specific? Ask our team.