Solution
Collect Honest Customer Feedback Through Natural Conversations.
A Feedback Collector agent asks about the experience, listens to the answers and turns every response into structured, searchable insight.
- Caller: My order arrived damaged. What can I do?
- Agent: I'm sorry about that. Could you tell me your order number?
- Caller: It's 48213.
- Agent: Thanks. I can see it. I've logged a replacement request and noted the damage for our team.
- Intent detected · Complaint → Replacement
- Caller: Can I speak to someone about a refund instead?
- Agent: Of course. I'll connect you to our team now and share a summary so you don't have to repeat yourself.
The challenge
Why businesses automate these calls
Survey forms get ignored, and the feedback that does arrive is hard to act on. Customers will often say more in a short conversation than in a form.
The math
Scale support and sales without scaling headcount.
Illustrative comparison. Actual savings depend on your call volume and team costs.
What it does
What Customer Feedback with OwnCoWorker includes
Conversational surveys
Open questions, natural follow-ups.
Post-service check-ins
Ask about a visit, delivery or purchase.
Inbound feedback line
Let customers call in with comments any time.
Summaries & sentiment
Each call summarised for quick review.
Escalation of issues
Unhappy customers routed to your team.
Trends over time
See themes across conversations.
How it works
Live in four steps
Choose the Feedback Collector
A template designed for listening.
Write your questions
Keep them short and open.
Set escalation
When a complaint should reach a person.
Start listening
Review summaries in your workspace.
Easy integration
Plugs into the way you already work.
No new phone system. No code. Your team stays in the loop.
- Your business number
- Your support & sales team
- Your FAQs & documents
- Your CRM & calendarComing soon
- Every call answered
- Leads captured & qualified
- Smooth handoff to people
- Summaries for your team
Recommended agents
Templates to start with
- Business Operations
AI Receptionist
Greets every caller, answers everyday questions and directs each call to the right place.
- Business Operations
Appointment Booking Agent
Captures appointment requests, reschedules and cancellations in a natural conversation.
- Business Operations
Feedback Collector
Collects honest feedback through short, natural conversations and turns it into insight.
- Business Operations
Payment Reminder Agent
Reminds customers about upcoming or overdue payments politely and records their response.
No agents match your search. Try another term or tell us what you need.
FAQ
Frequently asked questions
Can it handle complaints?
It can acknowledge concerns and hand off to your team, or route the caller to a Complaint Handling Agent.
Is feedback anonymous?
You decide what the agent asks for. Make your approach clear in the greeting.
Where do I see results?
In call history, with transcripts, summaries and outcomes.
Your next coworker is ready.
Plug in your number, pick an agent and let AI handle the calls your team can’t.