Customer Support agent template
General Support Agent
Answers everyday customer questions accurately from your knowledge base, at any hour.
- Logistics
- Retail
- Caller: Hi, what’s your returns policy?
- Agent: You can return unused items within 30 days with proof of purchase. Would you like help starting a return?
- Caller: Yes, please.
- Intent detected · Returns
What this agent handles
- Common product and service questions
- Opening hours, locations and policies
- Order and account questions
- Routing to specialist agents
- Handoff to your team with context
The General Support Agent is a ready-made OwnCoWorker template. Start with it, customise its personality, greeting and knowledge, test it and request activation before it takes live calls.
From template to live calls
How you put this agent to work
Choose the template
Start from this agent instead of a blank page.
Customise it
Set its name, personality, greeting and the knowledge it can use.
Test and request activation
Try conversations, refine answers, then request activation.
Connect a number and go live
Assign a phone number and start taking real calls.
More Customer Support agents
- Customer Support
General Support Agent
Answers everyday customer questions accurately from your knowledge base, at any hour.
- Customer Support
Technical Support Agent
Guides callers through first-line troubleshooting for known issues before escalating.
- Customer Support
Complaint Handling Agent
Listens calmly, acknowledges concerns and captures every detail your team needs to resolve complaints.
- Customer Support
Warranty Support Agent
Explains warranty coverage and collects the information needed to start a claim.
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